Terms and Conditions – Des Moines Damage Mitigation Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://desmoineswatermitigation.com/ you agree to follow these Terms and Conditions. These rules apply to all visitors and users. Des Moines Damage Mitigation Pros may update these terms at any time. When we post changes on this website, they become active immediately. If you continue to use the website after we post updates, it means you accept the revised terms.

It is your responsibility to check this page periodically for any changes. If you do not agree with any part of these terms, you should stop using the website and our services immediately. Using our site signifies a binding agreement between you and our company regarding your access and use of our digital content.

Services

Des Moines Damage Mitigation Pros provides restoration services including water damage repair and mold remediation. Our work starts with an on site assessment to identify the scope of the damage. We provide professional labor and equipment to dry or repair your property. Service availability depends on our current schedule and the specific needs of your project in Des Moines, IA.

We may use third party vendors or subcontractors for specialized tasks like plumbing or electrical work. While we strive for thorough results, our services are limited to the areas we can safely access. We do not guarantee that every item can be restored to its original state. Our goal is to stabilize your property and prevent further loss using industry standard techniques.

Quotes, Billing, and Payment

We provide estimates based on our initial inspection. An estimate is a professional guess of the costs and not a final price. The final invoice may change based on hidden damage found during the work. If the scope of work changes, we will issue a change order. We accept various payment methods including major credit cards and checks.

Some projects may require a deposit before we begin work. All balances are due upon completion of the project or as stated on your invoice. Late payments may result in additional fees or interest charges. If you have a dispute regarding a bill, you must notify us in writing within ten days of the invoice date so we can review the charges.

Insurance and Claims Assistance

Our team can help you document your loss for insurance purposes. We take photos and write detailed reports to show the extent of the damage. However, Des Moines Damage Mitigation Pros does not work for your insurance company. The decision to approve a claim or pay for services belongs solely to your insurer.

We do not guarantee that your insurance company will cover the full cost of our work. You are responsible for paying any deductibles or costs that the insurance company denies. We recommend that you talk to your insurance agent early in the process to understand your coverage. Our role is to provide the data they need to process your claim fairly and quickly.

Scheduling, Access, and Site Conditions

To perform our work, we need a clear window of time to access your property. You must provide us with entry and ensure that utilities like electricity and water are turned on. It is the client’s responsibility to get any needed permissions from landlords or neighbors. We may pause work if we find hazardous materials like asbestos or lead that require special handling.

For the safety of everyone, please keep pets and minors away from the work area at all times. If our team cannot enter the site at the scheduled time, you may be charged a trip fee. We work hard to stay on schedule, but we may need to adjust times due to site safety concerns.

Health and Safety

We take the safety of your home and our workers seriously. Our technicians follow IICRC standards for restoration and cleaning. We use professional protective gear and set up containment zones to stop the spread of dust or mold. Our teams use negative air machines and EPA registered disinfectants to clean affected areas.

We comply with all local safety rules in Des Moines, Iowa. You must follow all safety signs and verbal instructions from our crew. Some equipment, like industrial fans, must stay running for several days. Turning off this equipment can lead to secondary damage or health risks. We prioritize a clean and safe environment throughout every stage of the restoration process.

Customer Responsibilities

You play an important role in the success of the restoration. Please remove all jewelry, cash, and small valuables from the work area before we arrive. You must tell us about any known issues with the building, such as old leaks or structural problems. During the drying process, you must follow our guidance and keep all equipment plugged in and running.

If you move or turn off our tools, it may void your warranty. You are also responsible for keeping the work area clear of debris that was not caused by the loss. By following these steps, you help us work faster and ensure the best possible results for your home or business.

Warranties and Disclaimers

Des Moines Damage Mitigation Pros provides a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover damage that was already there before we started. We are not responsible for natural wear and tear, hidden defects in the building, or damage caused by acts of nature like new floods or storms.

If a third party product or machine fails, that is covered by the manufacturer and not by us. We do not promise that your property will look exactly as it did before the damage occurred. This warranty is only valid if you have paid your bill in full and followed all post service maintenance instructions provided by our team.

Limitation of Liability

Our company wants to provide the best service possible, but there are limits to our legal responsibility. To the extent allowed by law in Des Moines, IA, our total liability for any claim is limited to the amount you paid for that specific service. We are not responsible for indirect or consequential damages.

This includes things like lost wages, emotional distress, or the cost of staying in a hotel while work is being done. We are not liable for damage to items that were already weakened by age or previous issues. By hiring us, you agree to these limits on how much we can be held responsible for if a problem arises during the restoration project.

Cancellations and Rescheduling

If you need to cancel or change your appointment, please let us know as soon as possible. Cancellations made with less than 24 hours’ notice may result in a fee to cover our lost time and travel. For emergency services, such as active flooding, we often move crews immediately. Because these situations are urgent, they may have different rules for cancellation.

If we arrive at your property and cannot start work due to lack of access, a service fee will apply. We reserve the right to reschedule work due to severe weather or unsafe road conditions. We will always try to give you as much notice as possible if we need to change our arrival time.

Intellectual Property

All content on this website belongs to Des Moines Damage Mitigation Pros or the people who licensed it to us. This includes all text, photos, logos, and graphics. You are not allowed to copy, change, or share any part of this website without our written permission. Using our brand name or marks to promote other services is strictly forbidden.

The information we provide on this site is for your personal use to learn about our services. You may print a copy of these terms for your records, but you do not own any rights to the digital assets found here. We protect our intellectual property to ensure that our customers receive accurate and authorized information.

Privacy and Data

We respect your privacy and handle your information carefully. Our website has a separate privacy policy that explains how we collect and use your data. When we work on a job, we take photos and write reports. We use these files to document the damage and the work we did. We may share these reports with your insurance company to help your claim move forward.

We do not sell your personal details to outside marketing companies. We keep our records secure and only use them for business purposes like billing and quality control. If you have questions about how we store your data, you can contact us at our main office address.

Third Party Links and Tools

Our website might mention other businesses, tools, or websites. These links are provided only for your convenience. Des Moines Damage Mitigation Pros does not control these outside resources and is not responsible for what they do or say. If you choose to use a third party tool or visit another website, you do so at your own risk.

We do not endorse the products or services of other companies unless we state it clearly. It is your job to read the terms and privacy rules of any other site you visit. We are not liable for any problems that happen when you interact with companies or websites that are not owned by us.

Changes to These Terms

Des Moines Damage Mitigation Pros has the right to change these Terms and Conditions at any time. We do this to reflect changes in the law or how we run our business. When we make updates, we will post the new version on this page and change the date at the top. We do not have to send you a personal notice about these changes.

Your continued use of https://desmoineswatermitigation.com/ after we post updates means you agree to the new terms. We suggest you visit this page once in a while to stay informed. If you do not like the new terms, your only option is to stop using our website and services.

Governing Law and Dispute Resolution

These terms are governed by the laws of Des Moines, Iowa. If there is a disagreement between you and Des Moines Damage Mitigation Pros, both parties agree to try and solve it through simple, good faith talk first. You must notify us in writing about your concern and give us thirty days to respond.

If we cannot reach an agreement through talking, any legal action must take place in the courts located in Des Moines, IA. By using our services, you agree to this location for solving legal issues. This process helps us resolve problems quickly and fairly without the high cost of immediate court battles for either side.

Contact

If you have questions about these terms or need to send us a formal notice, please write to us. You can send your letters to our physical office address at:

550 S 2nd St, Des Moines, IA 50047, United States

Please include your name, contact information, and a clear description of your request or concern. We review all written inquiries sent to this address. We do not accept legal notices or official requests through social media or other unofficial channels. All formal communication regarding this agreement must be sent through the postal service to ensure it is received and recorded properly by our management team.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and Des Moines Damage Mitigation Pros regarding your use of our website and services. If a court decides that one part of these terms is invalid or cannot be enforced, that specific part will be removed. The rest of the terms will stay in full effect.

This means the other rules still apply to you. These terms replace any older agreements or promises we might have made in the past. No change to these terms is valid unless it is posted here or signed in writing by John Tomko and Ramon Hyman. This structure ensures our agreement remains strong even if one small part changes.

Force Majeure

Des Moines Damage Mitigation Pros is not responsible for delays or failing to perform our duties if the cause is out of our control. This includes events like extreme weather, floods, earthquakes, or fires. It also includes situations like war, strikes, or government orders. If a major event happens that makes it impossible for us to work, we will resume our services as soon as it is safe and possible to do so.

We will not be held liable for any losses you experience because of these unavoidable delays. We will communicate with you as best as we can during such events to keep you updated on our progress and when we can return to the site.

The information on this page is for general purposes only and does not count as legal advice.