Privacy Policy – Des Moines Damage Mitigation Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Des Moines Damage Mitigation Pros provides expert restoration services to help property owners recover from water and fire damage. This policy explains how we collect and protect information on our website at https://desmoineswatermitigation.com/. Our company was founded in 2015 by John Tomko and Ramon Hyman to serve the community in Des Moines, Iowa.

We take your privacy seriously and handle your data with care while working in Des Moines, IA. This document describes your rights and our duties regarding the information you share with us. By using our site, you agree to the practices described here. We aim to be transparent about how we manage data for every project we handle in the local area.

Information We Collect

We collect several types of information to provide our restoration services effectively. This includes details you give us like your name and contact info. We also collect property details such as your address and the type of damage you need fixed. Our team often collects photos and notes to document the state of your building.

When you visit our site, we gather device data like your IP address and how you use our pages. We use cookies to help the site work better for you. Sometimes we receive details from service partners who help us with specific tasks. All this data helps us create accurate plans for your property repairs and ensures we meet your specific needs during the restoration process.

How We Use Information

Des Moines Damage Mitigation Pros uses your information to deliver high quality restoration work. We use it to schedule site visits and create project estimates. Your data helps us manage billing and organize documents for insurance claims. Safety and quality control are also top priorities, so we use records to track our progress and ensure work meets high standards.

Information helps our customer support team answer your questions quickly. We also use data to improve our website and prevent fraud. In some cases, we must use your data to follow the law or meet legal requirements. Every piece of information we use is aimed at making your restoration project go as smoothly and safely as possible.

Cookies and Similar Technologies

Our website uses cookies and similar tools to improve your experience. Cookies are small files that stay on your device to help the site remember your preferences. We use them to understand which parts of our site are most helpful to visitors. You can choose to limit or clear cookies through your own browser settings at any time.

If you decide to turn off cookies, please note that some parts of our website might not work correctly. These tools do not give us access to your computer or any private files. They simply help us provide a better website for our customers. Managing your cookie settings is a simple way to control how much data is shared while you browse our pages.

Sharing and Disclosure

We only share your information when it is necessary to get the job done. This includes sharing details with our trusted service partners and subcontractors who help with your repairs. With your permission, we also share documentation with your insurance company to help process claims. We use secure payment processors to handle any financial transactions.

At times, we may share data to meet safety needs or if the law requires us to do so. Des Moines Damage Mitigation Pros does not sell your personal data to outside companies for marketing. We keep your information private and only disclose it to the people and businesses that help us serve you or keep our operations running safely and legally.

Data Retention

We keep your records for as long as we need them for business and legal reasons. This includes keeping information for operational tasks like finishing your project. We also keep data for safety records and tax purposes. The law requires us to hold onto certain documents for specific lengths of time. These timeframes vary depending on the type of document.

For example, a contract might be kept longer than a simple question sent through our site. Once the required time has passed, we take steps to delete or hide your information so it is no longer used. We balance our need to keep records for legal protection with your right to have your data removed when it is no longer needed.

Your Choices and Rights

You have several choices regarding the information we hold. You can ask us to update your contact details if they change. You may also request that we delete your data where it is appropriate to do so. You have the right to limit how we use certain parts of your information. As mentioned before, you can manage how cookies work through your browser.

If you want to make a formal request regarding your data, you can do so by writing to us. Please send your written request by postal mail to 550 S 2nd St, Des Moines, IA 50047, United States. We will review your request and get back to you in a reasonable amount of time to help with your privacy needs.

Security

Des Moines Damage Mitigation Pros uses several safeguards to protect your data. We restrict access to your information so only the employees who need it for their work can see it. Our team receives training on how to handle data safely and privately. Use technical and physical protections to keep our digital and paper files secure.

While we work hard to keep everything safe, no method of storing or sending data over the internet is perfectly secure. We cannot promise that your data will never be accessed by an unauthorized person. However, we stay updated on security best practices to provide a safe environment for your personal and property information throughout the entire restoration and billing process.

Children’s Privacy

Our services and website are not meant for children. We do not knowingly collect information from anyone under the age of 18. Our restoration work is intended for adults who own property or authorized representatives of a business. If we learn that a child has provided us with personal information, we will take steps to delete that data from our records as quickly as possible.

We encourage parents to talk to their children about how to stay safe online and how to handle personal information. Our site is built for homeowners and professionals in Des Moines, IA, who need help with property damage. We do not create content or accounts designed for younger audiences.

Data Transfers

Sometimes your data may be processed by vendors who work in different locations. Des Moines Damage Mitigation Pros uses tools and services that may store information on servers outside of our immediate area. When this happens, we use reasonable measures to make sure your information stays protected during the transfer.

We choose partners who take security seriously and follow high standards for data safety. This allows us to use the best technology available to manage our business and serve our customers. No matter where the data is processed, we remain committed to the privacy rules outlined in this policy. We work to ensure that all transfers are handled with the same care we use in our local office.

Changes to This Policy

Des Moines Damage Mitigation Pros may update this privacy policy from time to time. We might make changes to reflect new laws or changes in how we run our business. When we update the policy, the latest version will always be posted on this page. We suggest you check this page every now and then to see if anything has changed.

If you continue to use the website after we post updates, it means you accept the new terms. This is our way of making sure you always know how we are collecting and using your data. We will not change how we handle past data without giving you fair notice of those changes.

Contact Us

If you have any questions or concerns about this policy, please reach out to us. We prefer to handle privacy requests in writing to ensure accuracy and protection for both parties. You can send any questions or requests regarding your personal information to our main office. Please mail your letters to the following postal address:

Des Moines Damage Mitigation Pros 550 S 2nd St Des Moines, IA 50047 United States

We will do our best to respond to your inquiry and address your concerns about how your information is managed.

Definitions

Personal information means any details that can be used to identify you, such as your name or address. Processing refers to the actions we take with your data, like collecting, storing, or using it to plan a job. Service providers are outside companies or people we hire to help us run our business, such as accountants or specialized repair crews.

Cookies are small text files placed on your device by a website to help it remember your visit and settings. Understanding these terms helps you see exactly how we manage your data. We use these definitions to keep our policy clear and easy for everyone in Des Moines, IA, to read and understand.